Frequently Asked Questions
Everything you need to know about upgrading your home's entryway.
How do I determine the correct door size for my home?
We recommend measuring the width and height of your existing door frame in three different places. Use the smallest measurement to ensure a proper fit. For detailed instructions, please refer to our comprehensive Measurement Guide.
What is the typical lead time for custom door orders?
Standard in-stock doors typically ship within 3-5 business days. Custom orders, including specific finishes or non-standard dimensions, generally take 4-6 weeks for production and delivery.
Do you offer professional installation services?
While we are primarily a supplier, we have a network of certified third-party installers in most major metropolitan areas. Contact our support team to see if installation services are available in your zip code.
What is your return policy for damaged or incorrect items?
Please inspect your shipment upon arrival. If the door is damaged during transit, refuse the delivery and contact us immediately. We offer a 30-day return policy for unopened, standard-sized items in their original packaging.
Are your exterior doors energy efficient?
Yes, many of our exterior doors are Energy Star certified and feature high-density foam cores and advanced weatherstripping to help reduce your home's heating and cooling costs.
What kind of warranty comes with my purchase?
Most of our products come with a limited lifetime warranty on the door structure and a 1-5 year warranty on the finish, depending on the material and manufacturer.